Dynamics 365 CE back office combined with Microsoft’s Unified Service Desk client meets an ambitious deadline to support Cork City Council's boundary extension and delivers efficient handling & processing of inbound calls from citizens.
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"This project coincided with the boundary extension of Cork city, increasing its population from 125,000 to 210,000; we currently field circa 750 calls per day. This project has now greatly improved the customer experience, ensuring customers of Cork city council and the public can now interact with a customer service agent during office hours. Customer service agents using MS Dynamics can guarantee that the issue is assigned to the correct internal party."
Dynamics 365 CE (Customer Engagement) enables you to streamline administrative processes, resulting in increased profitability.
A centralised and automated Dynamics 365-powered CRM system will secure all of your valuable customer and business data, making it available where its needed and enabling you to keep track of all customer touchpoints - allowing you to see more business opportunities every day.
Sales teams, Field teams, Customer Service, Administrators and Management will all benefit directly and every day, from using Dynamics 365 CE. From automation of time consuming data entry processes to keeping everyone in the organisation operating with the same accurate data - your teams will be empowered to collaborate leading to greater productivity and organisational competitiveness.
Every interaction with your customers, across multiple channels and with multiple staff, will be recorded and viewed comprehensively in Dynamics 365 CE. This means that you are equipped with a 360-degree view of the data behind every interaction with your customer empowering you to speed up your dispute resolution time and reward your customers with a superior customer experience with you.
OpenSky has been a Microsoft technology partner since 2004, delivering solutions to public & private sectors in Ireland, the UK & the US.
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