"In Ireland, we have a professional industry of committed drivers and an excellent track record which is reflected in our low level of complaints. Only 998 complaints in a year regarding over 26,000 drivers and 40million trips. Our 90,000 mobile inspection audits are a key part of maintaining high standards in the industry and drivers actively encourage passengers to check their Driver Check App to reassure passengers that both they and their vehicle are registered correctly with our authority "
The Situation
At its core, the CABS systems provided licensing databases for Driver and Vehicle licensing. The NTA needed this system to be built into a modern and robust taxi regulation platform that would deliver on the needs of the Authority over the coming years, while supporting public-facing consumers, including taxi drivers, members of the public, vehicle inspectors, and road-side auditors.
The NTA’s Taxi Regulation function is highly regarded as one of the leading global regulatory establishments, both in terms of policy and use of technology. Providing a well-regulated and best-in-class public service is very important to the Authority, and they invest in smart systems to ensure very high standards in public transport service provision in Ireland.
An Advanced Multi-purpose Transportation Management Tool
The new system was delivered to the NTA in two phases following a period of extremely close consultation aimed at understanding the NTA’s structures, teams, and objectives.
Rapid delivery of Phase 1 of the programme of work was critical, set against an implementation deadline of just 6 months for the successful delivery of a consolidated data centre migration, consumer facing apps, industry facing apps, and an industry portal.
The iCABS module allows NTA’s enforcement officers to remotely validate and link both the taxi and driver licence details on the roadside before an audit by use of a powerful QR based search tool on their mobile device. The QR scanner on their phone scans a tamper proof licence sticker on the vehicle that speedily searches the back-end system and selects the correct vehicle record.
The app facilitates the performance of a scripted audit check, based on what if scenarios and to finally choose and issue a fine (if appropriate) by collecting a digital signature.
Finally, iCABS provides the ability to exchange information with the Revenue Commissioners, the Department of Transport, and the National Standards Authority of Ireland (among others).
Key Functionality & Features
- New web-based vehicle inspections system for test centre.
- Skills testing system for driver testing centres, including booking, and kiosk systems.
- Tax compliance system, integrated with Revenue commissioners.
- Portals for taxi signage franchisees.
- On-line driver portal for annual return submissions.
- Public-facing apps for consumers to validate driver’s credentials.
- Real-time link between driver and vehicle registered with the authority.
- GDPR Compliant.
