Government Authorities such as Regulators have labour intensive processes for which they are continuously charged with making more efficient. Often private sector outsourcing is in place which requires careful monitoring by the Government Authority to ensure compliance by the industry partner. Expectations are higher among the end-customers (citizens) for digital channels and quick turn-around on queries.
Robotic Process Automation (RPA) and Artificial Intelligence (AI) are important new technologies in driving efficiencies in routine tasks. RPA for example can be used to automate application processing, resulting in only application exceptions requiring human interaction in the approval process.
opensky‘s Digital Services and Platforms can help Government Agencies and Government Regulators meeting the challenge of resource constraints, backlogs, new technical disruptors in industry and large volume public queries.