The Situation
Dublin City Council required an intuitive self-service portal with features and functionality for caseworkers and other user authorities, as well as DRHE and other authority administrators and service managers from 50+ voluntary organisations and 30+ Local Authorities.
The system needed to be mobile accessible to support case workers on the go using web-enabled devices, with an intuitive, user-friendly portal, and the highest standards of security to protect sensitive user and government data. The DCC also required extensive and detailed reporting that would improve the long-term case management of homeless authority services.
An Advanced Homeless Support and Emergency Accommodation Management Tool
In 2010, OpenSky delivered PASS to the Dublin City Council. The PASS system provides statistical information on the homeless population profile and use of services, information of which is used to monitor service delivery.
In 2021, PASS was upgraded by OpenSky to deliver further functionality and enhancements such as advanced automated reporting, extended functionality for more detailed case management, improved ease-of-use to all parties, and data and system upgrades which have improved long-term case work and accommodation management. PASS is now being used countrywide to better manage and streamline access to housing for those in need.
Key Functionality & Features
- Mobile accessibility for case workers on the move
- National Multi Agency Centralised Access & Collaboration
- High level of data and platform security
- Automated and detailed reporting to drive service delivery improvements
