Workers spend about 20 percent of their time searching for content or tracking down others who can help answer their questions and solve their problems. Intranets in-a-box and Digital Workplace tools try to solve this by customizing search services, building intranets, “organizing” their information architecture, social apps and communication tools… however, this normally results in a huge investment, long delivery times and a higher dependency on technical skilled resources.
OpenSky’s Intelligent Workplace services put the end user experience at the core to deliver an integrated experience across the broad Office 365 toolset by deploying intelligent intranets and teamwork spaces that embrace the continuity between collaboration and communication, automate data classification and eradicate the need for switching about between applications.
Our services are ahead of Microsoft when it comes to delivering an integrated experience and make every relevant business object information (i.e. customers, personnel, projects, cases) and their related documents available in SharePoint through an automated and standardised process based on your CRM/ERP data. Our workspaces integrate directly into the user interfaces of Outlook, Microsoft Office, and Microsoft Dynamics making SharePoint document management features easily accessible in the right context.
Our intelligent workspaces leverage Cognitive Services and Machine Learning and best of breed workflow engines for task automation and a “natural” and “human” way of looking for information.
OpenSky’s Intelligent Workplace services leverage tools and services that are align with the SharePoint and Office 365 roadmap; for example, we can integrate SharePoint modern sites into our modern workspaces. Our extensibility framework also means it is possible for you to perform some customisations on your intranet without impacting your ability to upgrade in the future. SharePoint content also remains in SharePoint and so it utilizes SharePoint security mechanisms should you wish to choose a different product in the future.
Our solutions ensure that governance is at the core of every product and service we use to guarantee it is supported by the following levels of governance:
Technical: supporting excellent performance, security, compatibility etc.
Content: ensuring your content meets standards, is up-to-date and is findable
Collaboration: ensuring collaboration runs smoothly and optimally following organizational recommended practices and rules
Strategic: supporting the strategic direction and decision-making on your intranet
While the traditional analytical tools that comprise basic business intelligence (BI) examine historical data, our advanced analytics leverage Machine Learning for predictive and prescriptive analysis to put the focus on forecasting future events and behaviours, enabling Government Agencies & Regulators to conduct what-if analyses to predict the effects of potential changes in business strategies and make better informed decisions.
Machine Learning is very powerful and by its application, we are able to provide models with the ability to automatically learn and improve from experience without being explicitly programmed, however, it can take months of work setting up different pipelines and selecting different algorithms and parameters to find out the combination that delivers the best results. Our Data Scientists use automated machine learning as a tool to greatly reduce the hard repetitive work and produce simpler solutions, faster creation of those solutions, and models that often outperform those that were designed by hand.
In OpenSky we believe that data is the foundation of AI and we recognise that there is a need for insight before intelligence. OpenSky’s Business Intelligence services leverage the Microsoft’s business application platform from Power BI for analysis that mixes horizontal data, covering common business concepts, with vertical industry-specific data, allowing Government Agencies & Regulators to explore their data looking for insights that can be used to build new machine-learning (ML) models that can be included in existing and/or new applications.
In conclusion, leveraging an analytics platform, represents an important but only a small part of the overall solution for a comprehensive information intelligence platform. You need to first, use modern toolkits, ensure your core processes are digital, automate your data classification and yes finally leverage a powerful analytics platform coupled with advanced machine learning. Not an easy task for sure, however working with experts like OpenSky will allow you to approach it in stages with the end-goal always in site for an improved & more effective operating model with fast decision making.