National Transport Authority – Taxi Regulation Team.
Irelands National Taxi Regulator with responsibility
for over 26,000 drivers nationally.
Government; Public Sector; Transport
A legacy solution for taxi regulation required modernisation and expansion to cater for rapidly evolving regulatory and policy requirements.
Digital eco-system, based on Microsoft technologies, enables the creation of a wide range of interaction functionalities serving back office staff, passengers, taxi drivers, vehicle owners, industry partners, and other government bodies.
Country / Region
Wendy Thompson: Head of Taxi Regulation, NTA
"In Ireland, we have a professional industry of committed drivers and an excellent track record which is reflected in our low level of complaints. Only 998 complaints in a year regarding over 26,000 drivers and 40 million trips. Our 90,000 mobile inspection audits are a key part of maintaining high standards in the industry and drivers actively encourage passengers to check their Driver Check App to reassure passengers that both they and their vehicle are registered correctly with our authority."
Irelands National Transport Authority is responsible for public transport strategy, financing, licencing, promotion & provision in Ireland. The NTA are also responsible for the regulation of the small public service vehicle sector ie (i.e. taxis, hackneys and limousines).
The NTA’s Taxi Regulation function is highly regarded as one of the leading global regulatory establishments, both in terms of policy and use of technology. Providing a well regulated and best in class public service is very important to the Authority and they invest in smart systems to ensure very high standards in public transport service provision in Ireland.
The National Transport Authority awarded a contract for ICT support and software development services for its business systems to OpenSky Data Systems in 2012, a period of time where Ireland was undergoing rapid changes in taxi regulations.
During the ensuing years of the partnership, the strategic use of technology has provided a significant range of capabilities and insights to the Authority.