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National Transport Authority Partners With OpenSky For Smarter Taxi Regulation

Project Overview

Organisation
National Transport Authority – Taxi Regulation Team.
Customer Profile
Irelands National Taxi Regulator with responsibility
for over 26,000 drivers nationally.
Industry

Government; Public Sector; Transport

Business Situation
A legacy solution for taxi regulation required modernisation and expansion to cater for rapidly evolving regulatory and policy requirements.
Solution Description
Digital eco-system, based on Microsoft technologies, enables the creation of a wide range of interaction functionalities serving back office staff, passengers, taxi drivers, vehicle owners, industry partners, and other government bodies.
Country / Region
Ireland

Wendy Thompson: Head of Taxi Regulation, NTA

"In Ireland, we have a professional industry of committed drivers and an excellent track record which is reflected in our low level of complaints. Only 998 complaints in a year regarding over 26,000 drivers and 40 million trips. Our 90,000 mobile inspection audits are a key part of maintaining high standards in the industry and drivers actively encourage passengers to check their Driver Check App to reassure passengers that both they and their vehicle are registered correctly with our authority."

Business Situation

Irelands National Transport Authority is responsible for public transport strategy, financing, licencing, promotion & provision in Ireland. The NTA are also responsible for the regulation of the small public service vehicle sector ie (i.e. taxis, hackneys and limousines).

The NTA’s Taxi Regulation function is highly regarded as one of the leading global regulatory establishments, both in terms of policy and use of technology. Providing a well regulated and best in class public service is very important to the Authority and they invest in smart systems to ensure very high standards in public transport service provision in Ireland.

The National Transport Authority awarded a contract for ICT support and software development services for its business systems to OpenSky Data Systems in 2012, a period of time where Ireland was undergoing rapid changes in taxi regulations.
During the ensuing years of the partnership, the strategic use of technology has provided a significant range of capabilities and insights to the Authority.

Benefits​

NTA OpenSky Project Achievements

Watch the Case Study

Testimonials

nta

Partnering with OpenSky Data Systems has enhanced greatly the flexibility and capability of the NTA’s resource model enabling us to rapidly develop and deploy cost effective digital transport solutions such as Real-Time Passenger Information and Taxi Industry Management Tools amongst many others. OpenSky’s investment in learning about the NTA’s business context and strategic vision has cemented the partnership model and has paid dividends at all stages of the development process.

Philip L’Estrange – Director of Finance & Corporate Services at the National Transport Authority
nta

In Ireland, we have a professional industry of committed drivers and an excellent track record which is reflected in our low level of complaints. Only 998 complaints in a year regarding over 26,000 drivers and 40million trips. Our 90,000 mobile inspection audits are a key part of maintaining high standards in the industry and drivers actively encourage passengers to check their Driver Check App to reassure passengers that both they and their vehicle are registered correctly with our authority.

Wendy Thompson – Head of Taxi Regulation, National Transport Authority, Ireland

It’s in the range of solutions and capabilities that have been added to the CABS eco-system since 2013 has shown that the architecture and technologies ̧ that were put in place provide a taxi regulation platform that is future proofed and will continue to be a vital asset for NTA for years to come.

William Flanagan – Director Commercial & Technology at OpenSky Data Systems
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