We are delighted to announce that The Office of Ombudsman (OMB) have engaged OpenSky as their CRM Support and Development partner. Some of the work planned as part of this engagement includes moving current manual paper-based processes entirely online.
Project Name(s): SIPO (Standards in Public Office) to CRM & Portal
Customer Profile: The Office of Ombudsman (OMB) examines complaints from members of the public who believe they have been unfairly treated by public service providers. The Ombudsman also examines complaints about failures by public bodies to provide accessible buildings, services and information, as required under Part 3 of the Disability Act 2005.
Project Details: Enhancement of current Dynamics solution and the digitisation of user experience with a Portal based solution.
This solution will move the manual paper based processes entirely online, enabling elected members and public office appointees to register their Tax Certification status, make Statutory Declarations and submit Statements of Interest.
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